Return & Refund Info

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At Wo Jersey™, your satisfaction is our top priority.
We want every customer to feel confident when shopping with us.
If you’re not completely happy with your purchase, please review our return and refund policy below.

🕒 Return & Refund Window

You have 30 days from the date of delivery to request a return or refund.
After 30 days, unfortunately, we can’t offer a full refund or exchange.

📦 Return Eligibility

To be eligible for a return:

• The item must be unused, unworn, and in the same condition as received.

• It must include the original packaging (tags, bags, and labels).

• You must provide proof of purchase (order confirmation or receipt).

❗ Do not send your purchase back to the manufacturer.

🚫 Non-Returnable Items

Some products are final sale and cannot be returned or refunded, including:

• Customized or personalized jerseys

• Clearance or sale items

• Gift cards

Please double-check your order details before confirming your purchase.

💳 Refund Process

Once we receive and inspect your return, we’ll notify you via email about the approval or rejection of your refund.

If approved:

• Your refund will be processed automatically.

• A credit will be applied to your original payment method within a few business days.

⏱ Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again.

• Contact your credit card company — it may take time before your refund is officially posted.

• Contact your bank — processing times can vary.

If you’ve done all this and still haven’t received your refund, please contact us at:
📧 support@wojersey.com

🚫 Order Cancellations

Orders can be canceled or modified within 12 hours of purchase, as long as they haven’t been shipped.
Once your order is in transit, cancellation is no longer possible.

📦 Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately so we can make it right.
You may be asked to provide photos of the issue for faster resolution.

🔄 Exchanges

We replace items only if they are defective, damaged, or the wrong size (subject to availability).
To request an exchange:

• Email us at support@wojersey.com

• Include your order number and photos of the item if necessary

Return the item to:

🏢 Sidi El Lkhadir Rue 2 N 2
Casablanca 20230, Morocco

🕘 Business Hours: Monday–Friday, 9 AM – 7 PM

📬 Return Shipping

Customers are responsible for paying the return shipping costs.

• Shipping fees are non-refundable.

• If you receive a refund, the cost of return shipping will be deducted from it.

For expensive or international returns, we recommend using a trackable shipping service or purchasing shipping insurance.
We can’t guarantee that we will receive your returned item.

🕰 Extended Refund Request Period

If your order hasn’t arrived after the guaranteed delivery period (30 days), you may request a refund within 30 additional days by contacting us through our Contact Us page.

❓ Need Help?

Our support team is always ready to assist you with returns, exchanges, or refund questions.

📧 support@wojersey.com
🏢 Sidi El Lkhadir Rue 2 N 2
Casablanca 20230, Morocco